According to IATA, NDC implementation would be smoother and travel advisors would encounter fewer challenges if airlines adhered more closely to the airline trade group’s programming standards, reports Travel Weekly.
However, IATA did say that servicing, merchandising and other NDC capabilities will improve as more airlines become certified in its most recent NDC standard, called 21.3.
As airline NDC deployments continue to increase, travel advisors are voicing their concerns over challenges regarding servicing tickets purchased via NDC-enabled connections, including handling relatively ordinary tasks such as schedule changes and exchanges. Back-office processing and settlement are other challenges.
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