City News has reported that Toronto Pearson International Airport has been ranked as the second-worst in North America for overall traveller satisfaction among "mega airports," according to a J.D. Power survey.
The survey categorizes mega airports as those with 33 million or more passengers annually, and placed Toronto Pearson 20th out of 21, scoring 749 out of 1,000.
The study assessed terminal facilities, security checks, and food/beverage services. Despite the unfavourable ranking, other recent research indicated that 78% of passengers were satisfied with their experience at Toronto Pearson over the past 90 days, reports Travel Agent Central.
“The 'slowing' of crowding will have a positive effect on scores," a rep for J.D. Power told CNN Travel. “Crowds at the airport have leveled off for the most part, if not dropping slightly at some airports.”
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