American Queen Voyages has shut down.
Cruise Industry News reports that this information was released via a voice message on the company’s reservation call center as well as in a message to employees and crew.
“American Queen Voyages has made the difficult decision to shut down and all future cruises have been cancelled. Guests and customers should expect to be fully refunded for cancelled cruises,” the message conveys.
Media reports indicate that employees and crew were informed that the cease in operations is due to “unfortunate business circumstances and an inability to obtain sufficient capital at a commercially reasonable rate to continue operations.”
The recorded message states that guests on future cruises will be fully refunded.
A statement on AQV's website reads as follows:
"Despite great efforts by our team, crew and partners, American Queen Voyages (AQV) unfortunately has been unable to rebound from the effects of the pandemic. The overnight cruise industry was especially affected by changes in travel preferences and, as a result, AQV has become financially unsustainable.
"We are therefore shutting down the business, and all future AQV cruises have been cancelled.
"We are deeply proud of our crew and the outstanding travel experiences and service we have provided to our guests. As we reflect on the journey we have shared over the years, we are filled with gratitude for the privilege of serving our guests, partners and agents and for being part of our incredible local communities.
"It has been an honor to bring joy to so many lives, and we are deeply touched by the relationships we have formed and the memorable experiences we have created.
"We sincerely regret any inconvenience this decision causes. Our goal is to ensure a smooth process for all AQV stakeholders."
Will I receive a refund? How long will that take?
You should expect to be fully refunded for your cruise deposits.
For information about the refund process, please CLICK HERE or visit www.AQVrefunds.com.
Where can I go for additional assistance?
Please call toll-free (888) 202-5784, or (747) 288-6437 for calls originating outside of the U.S. or Canada.
Vendor, Supplier, Partner and Port Services FAQ
What does this mean for vendors, suppliers, partners and port services?
You have played an important role in enabling AQV to provide outstanding travel experiences and service to our guests.
As AQV is no longer operating, our goal is to facilitate an orderly wind-down of our relationship with you.
We sincerely apologize for any inconvenience, and we thank you for your support.
I have an outstanding invoice. How can I submit that?
Please CLICK HERE or call toll-free (888) 504-8055, or (747) 263-0163 for calls originating outside of the U.S. or Canada.
The American Queen Voyages fleet comprises five vessels - American Queen, American Countess, American Duchess, American Empress, and Queen Victory.
