The Association of Canadian Travel Agencies (ACTA) issued a statement following the resolution of the WestJet strike action.
“ACTA is deeply concerned about the impact of the recent WestJet disruptions on travellers, travel agencies, and travel advisors. While we're relieved the strike has concluded, we recognize the significant challenges it has created.
We've heard from many of our members about the extreme difficulties they've faced in rebooking clients and securing appropriate compensation. The situation has placed an undue burden on travel agencies and travel advisors, who have worked tirelessly to assist affected travellers.
Although we appreciate the difficulty WestJet faced over the last few days, ACTA believes that when airlines face operational issues within their control resulting in cancellations, they should take full responsibility for all aspects of their customers' bookings and make their customers whole for any losses incurred.”
But over and above the losses their customers have suffered, ACTA is also taking a stand for compensation for its members.
“We're also advocating for fair compensation for travel advisors who have spent countless hours managing these disruptions on behalf of their clients. Their time and effort should be recognized and compensated appropriately.
ACTA is committed to working with all parties involved to improve policies and procedures that protect travellers, travel agencies, and travel advisors during unforeseen disruptions. We will continue to push for solutions that ensure fair treatment for all parties involved in these challenging situations.”
The fall out from the WestJet mechanics’ strike continues.
