Sunwing has announced that it has reached a new agreement with the Canada Enterprise Emergency Funding Corporation (CEEFC) to provide financing for customer refunds, as opposed to its previous cancellation policy which offered future travel credits.
Customers with non-refundable bookings whose vacations were cancelled due to the COVID-19 pandemic, and who have received a future travel credit or opted to use their Worry Free cancellation waiver and received travel vouchers, can now request a full refund to their original form of payment.
The new policy applies to hotels, flights and vacation packages booked on or before 25JUN 2021 for scheduled travel from 01FEB 2020 onwards.
Requests for refunds must be submitted through the operator's online COVID-19 refund request form by 27AUG 2021. Customers who booked through a travel agent or a third party must contact their agent or third party to request a refund.
In addition, Sunwing says that travel agent commissions will not be recalled.
Regular terms and conditions will apply to any refund requests made after 11:59 p.m. EST on 27AUG 2021.
Those who will not be eligible for refunds from Sunwing under the new policy include: customers who already received a refund, including a refund from an insurance provider; customers who received a refund from initiating a chargeback, or have a chargeback currently in progress; or customers who transferred their travel credit to another person who is not named on the booking.
Customers who wish to keep their Sunwing Vacations travel credit may do so. Future travel credits are available for travel up to 30SEP 2026.
More information on the refund process and eligibility can be found on Sunwing’s website.
