Inside Sales Coordinator - MSC Cruises Canada

Company: Msc Cruises (Canada) Ltd
Job title: Inside Sales Coordinator
Department: Sales
Location: Canada, Mississauga (L4W 4X7)
Hiring date: July 2021

Job Purpose:

The main responsibilities for the Inside Sales Coordinator include, but are not limited to, ensuring excellent service standards to guarantee the highest levels of Trade engagement.
Requires critical thinking, account-oriented individual who is adept at co-ordinating a vital administration function in parallel with the Commercial Team to grow agency engagement and revenues.

Key Responsibilities:

• By utilizing all departments, providing support and solutions to true partner enquiries, including account registration, B2B, ship visits, Trade Events, TARs;
• Trafficking collateral requests from True Partner Travel Agents and co-ordinating the relationship with the fulfilment centre;
• Maintaining the SalesForce CRM database and co-ordinating with Commercial and Marketing teams;
• Maintaining Voyagers’ Club database and trafficking Status Match requests;
• Compiling and analysing data over time to forecast sales trends (ARGO, BI, Qliksense);
• Reviewing past sales data to determine trends in productivity (Weekly production report);
• Maintaining accuracy of the E-Learning Platform MSC Masters (look and feel, modules upload, activity report, password reset);
• Driving projects through development, testing, implementing and preparing progress reports, schedule meetings to meet deadline and budget expectations;
• Analysing benefits and impacts of marketing campaigns, data collection (Siebel);
• Maintaining a strong client’s database (SalesForce, CRM, DTS, Marketo);
• Maintaining supplier’s inventory, cost review, invoice;
• Supporting new accounts development (OTA, Siebel, CRM, DTS);
• Supporting the Marketing Department by maintaining and providing a strong distribution list (review, translation, implementation, API activation);
• Implementing strategies to generate interest and to turn prospects into new clients (analysis platform qliksense, customer booking and onboard behavior, Geo Analysis);
• Collaborating with internal departments to facilitate booking process, pricing and sales (booking transfer, agency credit, commission/ price/ promotion adjustments);
• Maintaining products knowledge (Confluence);

Job-Requirements: Skills, Competencies and Experience 

• Fluency in English required with good oral and written communication skills. French knowledge is considered a plus;
• High school diploma is required; College diploma is a plus;
• Team player, great attitude and collaborative;
• Proficient in relevant computer applications;
• ARGO, BI, Qliksense; SalesForce, Marketo knowledge is required;
• 3+ years experience in sales; travel industry is considered a plus;
• Ability to work in Canada;

Working schedule:

• Regular working hours: 40 hours per week;
• Availability to work overtime if requested;
• Paid time off according to the Company policy:
• Participation into Company benefit plan;
• Full time remote working until September 2021;

How to apply:

• Please email jvan.mastrototaro@msccruises.ca and put Inside Sales Coordinator in the subject line
• We sincerely appreciate your interest in this exciting role, however only candidates selected for an interview will be contacted. We respectfully request no email inquires