The customer is always right! Right pumpkins? Oh, bollocks.
Some of them are just as whiny, nasty and nutty as your bosses and co-workers. So why should you treat them any differently?
A customer service person at Thomson Holidays in the U.K. apparently reached the end of his tether recently, sending a series of abusive e-mails to a client who had complained that her Mexican hotel room was like “a prison cell.” She had been moved to a different room and had been home for weeks when she received the e-mails from a Thomson employee variously described as “disgruntled” and later... “dismissed.” All very déclassé, dahrlings, but the e-mails are hilarious. Here’s a sample:
E-mail #1: “Gemma do u really think we give a **** Because we don’t so shut the **** up with ur moaning and book with Thomas Cook coz we dont want ur custom lol and the hotel have said u r one MOANING bitch.”
E-mail #2: “Gemma we are sorry that ur room is NOTHING like you thought it would be like. But you need to go an see ur rep but she really won't really give a s*** like the 24/7 holidayline...”
E-mail #3: “You should have booked with Thomas Cook....”
On a related customer service note, has it struck you that the holiday season is upon us? If not, it’s about to. IB staff have announced ‘The 6 Days Of Strikes’ for December. Their airline is sinking fast, their jobs are on the line and they figure the best response is to infuriate and alienate customers. Hasta la vista babies!
We all have our own realities, don’t we dahrlings? Here in the private sector when we hit the bricks it’s because our jobs have been terminated. Been there, done that. If you’re an Ontario teacher it’s because your annual sick days have been cut from 20 (TWENTY!) to 10 and you won’t be able to accumulate them and get paid out on retirement. And, here I thought their main concern was always moulding the characters of the little darlings in their charge.
Meanwhile, a global survey shows Canada is the only country where workers would rather have more vacation time than a modest pay raise. How about summers? Like ALL freakin’ summer! Yeah, that sounds good. Sheesh.
