The Association of Retail Travel Agents and ARTA Canada have offered a clarification on Delta Air Lines policy, reported by Open Jaw and other media yesterday, which alleged that Delta was charging a new $50.00 fee for voluntary changes to travel agency issued tickets is nothing new.
Delta officials have confirmed to ARTA and ARTA Canada that the policy was actually instituted in April 2006. The External Reissue Charge, as it is called, does not apply to changes which are the result of irregular operations, schedule changes, or involuntary rerouting.
The policy, applicable to U.S. and Canadian online and traditional travel agencies, can be referenced in the Delta Resource Center of WorldAgent Direct under "Booking".
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