Air Canada's loyalty program has extended its pause on the expiry of points.
In a release issued 27JUL, the program says its inactivity policy was placed on hold during the pandemic to help members out who were not necessarily earning points while at home. Aeroplan notes it also made its inactivity policy more flexible during the pandemic, increasing it to 18 months in advance of the Aeroplan program relaunch.
"While many of our members are back to travelling and or have engaged with our exciting everyday partners like Starbucks, Uber, and Uber Eats, we recognize that this is not necessarily the case for everyone just yet," the release says.
"We are therefore happy to announce today that we have extended our pause on expiry of points until May 31, 2023 – meaning that between now and May 30, 2023, any Aeroplan points which would have expired will not."
Effective May 31, 2023, the program's normal expiration policy will once again apply - meaning points will expire if an eligible transaction has not been completed within the 18 months prior to this date.
Aeroplan points out that members have several ways to check to make sure they’re not at risk of having their points expire, even if they're not travelling again yet:
- At any time, members can view the date their points may expire by logging into their account dashboard.
- Aeroplan sends members reminders to customers at risk of their points expiring to encourage members to make a qualifying transaction such as: linking their Aeroplan account to their Starbucks and/or Uber/Uber Eats accounts and making a qualifying purchase, using an Aeroplan credit card, shopping online via the Aeroplan eStore at retailers like Amazon, The Bay, Sephora, Dyson, Lululemon, and the Gap, staying at one of our partner hotels like Fairmont Hotels and Resorts, or even donating points to one of our Aeroplan charities.
Members whose points do end up expiring (after 30MAY, 2023), will have all their points reinstated if they fly with Air Canada or if they get an Aeroplan co-brand credit card via one of our partners TD, CIBC, American Express or Chase, within 6 months of the day the points expired.
For more information, please visit: https://www.aircanada.com/ca/en/aco/home/aeroplan/your-aeroplan/inactivity-policy.html
This information can also be found at: https://www.aircanada.com/ca/en/aco/home/aeroplan/news/points-expiry-suspended.html
