Air Canada has earned the 2024 APEX Best in Entertainment Award in North America for its in-flight entertainment (IFE) offering, presented 26MAR at the APEX Awards in Lisbon. This is the airline's first APEX award, which is based on ratings the organization received from thousands of pax who flew with Air Canada.
"I am extremely proud of the recognition as 2024 APEX Best in Entertainment Award in North America, reflecting the unparalleled entertainment offering onboard our aircraft. With thousands of hours of movies, TV shows and audio podcasts available, our customers clearly are appreciative of the wide variety of options during their flights. I thank our customers for their loyalty. We're continuing to add content to our on-demand and live IFE offerings, so stay tuned as more exciting products will be rolled out soon!" said John Moody, managing director of onboard products at Air Canada.
APEX partnered with TripIt from Concur to collect anonymous feedback for the 2024 Awards. Nearly one million flights from over 600 airlines worldwide were rated on a five-star scale. Pax could also anonymously rate seat comfort, cabin service, food and beverage (in collaboration with IFSA), entertainment, and Wi-Fi on a single screen in under 15 seconds.
Air Canada said its in-flight entertainment programming includes more than 1,400 hours of movies, 1,900 hours of television shows, more than 600 hours of music and podcasts, and a selection of live TV stations, including Apple TV+, Audible, Disney+, Hayu, and others.
On three of the airline's newly retrofitted Airbus A321 aircraft, passengers have the ability to view exterior cameras via the IFE screens, showing their flight from a bird's eye view thanks to cameras mounted in the tail or belly of the aircraft. This feature is a first for a narrow-body aircraft anywhere in the world. All 15 aircraft in the Airbus A321 fleet are expected to have exterior cameras installed by the end of 2025.
