As part of Open Jaw’s cruise on the MSC World Europa, we had a chance to chat with Cruise Director Marco Cimbaro. Here’s what he had to say on a variety of topics.
What sets MSC apart from the competition?
“We try to accommodate everyone. When we have announcement or the daily programs we try to have something for everyone. Our announcements are made in six or seven languages. The activities, we try to understand the demographic of the guest. It’s not just English and only English. Guests appreciate it a lot, but it’s not easy.
“U.S. residents are always impressed with our theatre productions. Not only are there great shows, but they’re impressed that people speak so many languages. They go crazy. They say, ‘Wow.’ We have chefs from all over the world. Clients like the different cultures they experience on board our ships. We also like to give people the chance to taste new dishes.
“There’s something for everyone. There really is.”
What kind of a guest mix do you have?
“We have some Canadians, but not a lot. But for sure they will be on MSC World America. We often have 50 or 60 nationalities on board, of course, Italian, French, Spanish and German. We had nearly 1,200 Asian guests for Chinese New Year.”
What can you tell us about the MSC Yacht Club?
“It’s like a cruise within a cruise. Guests enjoy the special treatment, and it’s an outstanding way to enjoy your cruise. I don’t think many other cruise lines have something like this. They have special excursions, special check in and check out. When we are in the tender they take the first one. It’s normal.”
What are some hidden or quiet places on board?
“There’s always a place to go. The Promenade is very popular. You’re on a ship but you feel like you’re walking through a village on land. The Mixology bar is a great spot for special cocktails, as is the Speakeasy. Yes, the Speakeasy will be on the MSC World America.”
Which Ports Do Passengers Like Best?
“Barcelona is popular, as is Rome, because they have great air connections. I like Malta; there’s a nice culture and nice museums. It’s one of the best harbours to see. It might be the most dangerous for the captain (smiles), but it’s the most interesting for the guests.”
