Toronto Pearson Airport has launched an education campaign to help passengers become part of the solution to wait times at the airport.
In a media release Wednesday, 13JUL, the airport notes that with over "400 organizations operating at Toronto Pearson, all partners are working hard every day to improve the passenger experience when travelling through the airport."
Now they want passengers to step up, too. The Greater Toronto Airports Authority (GTAA) has published two infographics to help - literally - bring passengers up to speed.
"A better trip through Pearson" walks passengers through Pearson airport, providing simple tips and tricks to help smooth passenger journeys along the way by equipping them with more information about what to expect.
"Solving for congestion at Pearson" walks through the steps airport partners and government stakeholders have taken to improve passenger flow through Pearson, and what's next as industry works to improve the travel experience.
That infographic, which the GTAA says will be updated later in the summer to reflect continued improvements, highlights arriving and departing airport processes, identifies how the airport and its partners can help ease passenger flow and provides passengers with a roadmap to understand what is being done to restore reliability across all segments of the air travel system.
"COVID-19 turned Canada's travel economy and infrastructure upside down. Pandemic recovery has demonstrated that turning off a highly networked industry like the air sector is much less complicated than turning it back on. The air sector is important to Canadians for their own travel, and for the role it plays in the economy and the perception of our country," said Deborah Flint, President and CEO of the Greater Toronto Airports Authority.
"We can leverage this moment to propel faster change in processes and digital tools, and to place the passenger and worker at the forefront. The recovery challenge is our call to innovate, rethink and build the airport of the future."
