The 2023 Global Passenger Survey by the International Air Transport Association (IATA) reveals that speed and convenience are paramount for travellers.
Passengers are increasingly embracing biometrics and off-airport processes to achieve these priorities. Proximity to the airport is a top consideration when choosing a departure point, even more so than the ticket price. Payment convenience is vital, with credit/debit cards being the most popular method.
Airport processes need to be streamlined, with passengers wanting to use biometrics, complete tasks off-site, and arrive ready to fly. IATA's One ID initiative aims to revolutionize airport processes, making travel more efficient while ensuring security.
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