Travellers going through YYZ this week reported large crowds, including disorganization and “chaos.” Twitter user Shawn Stewart posted a video on 25JUL showing a hoard of travellers waiting in one big group. "It took about 45-1 hour to get through the actual customs area, but we waited almost an hour to get off our plane because it was [deboarded] in a socially distanced way to avoid what ended up happening in customs," the user told Narcity. Stewart said that while the wait experienced at customs wasn't unheard of for YYZ, the "disorganization and amount of people crammed together" was something he'd never seen before. Beverly MacDonald, a spokesperson for the Greater Toronto Airports Authority (GTAA) cited government's latest travel requirements as a potential cause for delays, as the process for arriving international travellers is different "from the pre-COVID experience" since they will have to undergo "additional screening and health checks."
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