Princess Cruises is introducing a new service that allows guests to call a crew member to their location on the ship to request in-person assistance. This new feature will be available to guests sailing to Alaska on Majestic Princess 25JUL 2021, and those aboard Regal Princess and Sky Princess in the UK starting 31JUL 2021.
The service, known as CrewCall, will be available on TVs in suites as well as the MedallionClass app, and will use the OceanMedallion wearable to guide a crew member to a guest's exact location for assistance.
In addition, the corresponding CrewCall Chat feature allows guests text their specific question or request using a smart device to be answered or actioned virtually by crew.
"Every minute a guest has to stand in line to wait for service or to have a simple question answered diminishes the value of their vacation," said John Padgett, chief experience and innovation officer, Carnival Corporation. "OceanNow with CrewCall really delivers on the MedallionClass 'service now' philosophy and maximizes the vacation value for all Princess guests by responding in the moment to their wants, needs, and desires without any inconvenience."
"CrewCall significantly expands our MedallionClass service-on-demand capabilities allowing us to deliver high-touch, personalized service that doesn't interrupt the vacation they are enjoying to find a crew member," said Jan Swartz, president of Princess Cruises. "It minimizes wait time at our guest services desk while simultaneously improving our responsiveness."
CrewCall features expand on the line's OceanNow service that allowed guests to place food, beverage, retail, and amenity orders for delivery to their location.
