Air Canada Vacations has introduced additional self-service tools to assist travel advisors in managing client bookings through its web site.
The tour operator has enhanced its self-serve tools through TripBook for bookings made online. New additions include the ability to view and print bookings, access location maps, travel guides and e-documents, add payments and seat selections, cancel bookings and edit passenger information.
In addition, Air Canada Vacations has implemented online submission forms for some requests previously only available through its call centre, including requests for cancellations under CareFlexPlus or with a reduced deposit of CAD $50, and requests for a refund under its Price Drop Guarantee.
"We’re all rolling up our sleeves so that we can rebuild our industry together. Our priority remains giving our partners the support that they need, and we’re doing everything we can to respond to them and tackle any issues that arise, said Nino Montagnese, Vice President, Air Canada Vacations.
"These enhanced tools are a new way to help agents service their customers quickly without the wait."
For more information, travel advisors are invited to visit Air Canada Vacations' web site.
