Club Med has announced the official opening of its first Canadian-based travel agency on 15MAR, located at 600 de Maisonneuve Boulevard West, in the heart of downtown Montréal. The brick-and-mortar business, which soft-launched in JAN 2022, is intended to offer in-person service for consumers looking for travel support.
“Like many Canadians, Club Med is optimistic about the future of travel,” said Vincent Giraud, Vice President, Managing Director of Club Med Canada and North America Sales Operations.
“Club Med is here to assist travellers in planning dream vacations for all occasions. We are delighted to introduce our signature service within the Canadian market and offer the same level of care, but with a heightened sense of safety as we continue to adapt and evolve with the changing landscape. We look forward to expanding this offering in additional Canadian locations and celebrating the launch of our downtown Montréal brick-and-mortar business.”
With guidance from Travel Experience Designers, the agency intends to provide personalized services and customer care that beyond the online trip planning experience offered by Club Med. The agency is set up to welcome both adults and children, and offers a virtual reality experience that invites customers to explore Club Med resorts around the world before deciding where to book. According to Club Med, agents will help clients curate a wide variety of vacations, including family vacations to luxury adults-only getaways at Club Med’s Exclusive Collection resorts.
Québec firm Conceptum created the interior design of the new travel agency, taking inspiration from Club Med resorts. Two murals, which add decorative touches of the seaside and mountainside, greet customers when they walk through the doors. Given its central location, the agency is also intended to provide greater visibility for the brand at the street level and serve multiple functions by hosting special events and "speaking engagements" for the community.
Setting its sights to the future, Club Med hopes to expand its agency offerings to additional markets within Canada.
This past DEC, the brand introduced the first all-inclusive four seasons resort within Canada Club Med Québec Charlevoix and continues to plant roots and invest in the Canadian market. Operating in Montréal for over 50 years, Club Med employs over 80 people in its Canadian headquarters, including expert travel experience designers working at the new agency.
To support travel advisors nationally, Club Med has also invested in new digital tools designed to help agents create a better online experience. These efforts include the launch of the Club Med Travel Advisor booking engine, that allows travel professional to book their clients with Club Med online and to access an array of dedicated Club Med resources designed to save agents' time. The brand also launched an interactive e-learning tool called Club Med University, created to train, engage and reward travel advisors for becoming Club Med Specialists.
For more information on Club Med, visit its web site.
