You know how a telephone conversation with a call centre “will be monitored for quality purposes” – well some of you, dear Pumpkins, are sadly lacking in the quality department.
Here is some of what was recorded recently at the WestJet call centre the day the second bag fee was announced:
- “This is fxxxing bullshit. This is why I don’t sell you guys unless my client demands it.”
- “Next you’ll be cutting my commission….good thing you looked up the PNR when I asked you to …. At least you can still do that well.”
- “This is the final straw. You screwed me out of commission during the Sabre cut – and now this”.
- “Don’t take this the wrong way – I don’t hate you – I just hate WestJet.”
Dahrlings, is that any way to behave? Petty abuse of a call centre agent is hardly an effective way to make your point. Now, if you want to make a statement and show them how you really feel, we first need to pool our resources. A mob is by far a more effective path – tried and tested for years. Torches are also a nice touch. Lynchings are a tad outdated, but there’s always bricks through windows and general mayhem.
Verbal abuse is so closely related to physical abuse, that I personally find it easier to just skip right to the good stuff. When I’m filled with pent up anger and frustration, I grab a golf club and smash my husband’s windshield as he pulls up the drive. You didn’t think old Mrs. Woods made that up herself, did you?
Then again, some people might argue that being civil to others is a basic human principle – especially if we expect the same in return. Go figure.
