On 03JAN, Sunwing provided an update about its recovery efforts for thousands of pax stranded in destination during holiday travel disruptions.
As Open Jaw reported 02JAN, the operator previously announced it had scheduled 43 recovery flights for departure up to and including 02JAN.
In a statement, the operator confirmed those flights had been completed, saying:
"Our teams have worked around the clock in recent weeks to return customers home, while providing customers in destination with hotel accommodation, food and beverage, and airport transfers, regardless of the reason for the delay.
"We can confirm that all scheduled recovery flights are complete, and any remaining passengers in destination are those who are rescheduling previously missed return flights, or enjoying longer vacations of a two to three-week duration and are scheduled to return at a later date based on their originally scheduled departure date. Any further scheduling changes are unrelated to the disruptions experienced over the holidays."
The operator also thanked its affected customers "for their patience and understanding as our teams worked tirelessly to restore regular operations."
Sunwing also provided information for affected passengers to claim compensation. Impacted customers can submit a claim for compensation or a refund on Sunwing's web site at www.sunwing.ca/en/sunwing-airlines/delay-claim/. Receipts for related expenses can be sent to Sunwing Cares at www.sunwing.ca/en/sunwing-cares. The company says claims and receipts will be assessed, but did not provide a timeframe for those reviews or payment.
