TICO has shared the following announcement regarding Canada Jetlines' cease of operations:
"On August 15, 2024, Canada Jetlines, a Canadian ultra-low-cost airline, announced that it will temporarily cease operations.
TICO is in the process of obtaining additional information related to Canada Jetlines and their reported plans to enter creditor protection.
As soon as we have additional information, it will be shared on TICO’s website, including potential eligibility for claims under the Ontario Travel Industry Compensation Fund (Compensation Fund).
For general guidelines about potential eligibility for the Compensation Fund, please see below:
Air only bookings:
Consumers who purchased airfare only through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.
Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.
Vacation package bookings:
Consumers and travel advisors who booked Canada Jetlines Vacations packages (air and accommodation) can call 647-236-3917 for refund information. Please note, this phone number is unable to support air-only passengers.
Consumers who purchased a vacation package directly from Canada Jetlines Vacations or through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.
Consumers who purchased a vacation package through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund."
Questions? Please contact TICO at 1-888-451-8426 or (905) 624-6241 or tico@tico.ca.
